Need Help? We’re Here for You!

1. Support Availability

- Our friendly support team is available Monday to Friday, 9 AM - 6 PM (UTC).
- Reach us via:
  - Email: [email protected]
  - Live Chat: Available on our website

2. Response Times

- General inquiries: Response within 24 hours.
- Technical issues: Response within 12 hours.
- Critical issues (service downtime, payment issues): Response within 4 hours.

3. Support Scope

- We help with:
  - Setting up your account
  - Troubleshooting technical issues
  - Answering billing and subscription questions
- We don’t cover:
  - Custom integrations beyond our listed partners
  - Third-party software or external hardware

4. Escalation Process

- If an issue isn’t resolved, you can escalate it by emailing [email protected].

5. Service Uptime & Maintenance

- We work hard to keep Zurihrm running smoothly with 99.9% uptime.
- Planned maintenance is announced at least 24 hours in advance.

Have questions? Reach out anytime—we’re happy to help!